![]() I love you.”Įleven days later, she was gone. If something happens, I won’t be able to tell you. “I’m afraid,” she wrote to Diniz, who also used to work for Atento. The day before she was set to return for her scheduled shift on the 14th, she found out she might be infected. But that same day, she sent a former colleague a work schedule showing her shifts through the end of April, which Pereira said she was being made to work from the office. The company had allowed some of her colleagues to work from home because of pregnancy, old age, and other medical conditions, but Pereira’s husband said she continued to work at the five-story building at least two times a week through the beginning of April.Īccording to Atento, Pereira was slated to work from home after completing her shift at the office on April 8. Her heart murmur-a condition, according to a representative from a public-relations firm hired by Atento, Pereira didn’t tell them about-put her at a high risk of infection, as did obesity, a condition impossible to hide. Her commute was long-two hours each way by subway and bus-and when the coronavirus pandemic first hit Brazil, she was still working six days a week. Pereira started working there in 2013, first as an operator and later training new staff in a position known internally as a multiplier. Atento is present in 13 countries, but the majority of its work is done in Brazil, where it employs some 70,000 people and has 33 of its 48 call centers. She was employed by Atento, a telemarketing company that operates in Latin America and is owned by Boston-based private investment firm Bain Capital, which is in talks to sell its equity stake in the company. She was tested and sent home with a note to bring to her bosses at the call center where she worked in the northern São Paulo neighborhood of Santana. ![]() Three days earlier, a doctor had told the 27-year-old psychology student that her exhaustion and shortness of breath were symptoms of COVID-19. It was just after midnight on April 16, and Vanessa Pereira was chatting with one of her best friends, Jaci Diniz, on WhatsApp. SÃO PAULO - “I feel like I’m going to die.”
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